Contact H3LPRS | 5 Easy Ways to Reach Our Incredible Team
Whether you need free technology help, want to volunteer, are exploring a partnership, or simply have a question about our programs, we make it easy to contact H3LPRS. Our team responds quickly, warmly, and with a genuine desire to help. We are a 501(c)(3) nonprofit headquartered in Pascagoula, Mississippi, and our mission is to close the digital divide by putting free technology, training, and support into the hands of people who need it most. Every time you get in touch, you connect with real people who are deeply committed to this work.
No question is too small, and no request is too complex. Whether you are an individual looking for a refurbished computer, a family hoping to enroll in Digital Literacy Training, a business interested in a corporate partnership, or a journalist writing about digital equity, you have come to the right place. Read on to find the best way to reach our team, what to expect when you do, and answers to the questions we hear most often.
How to Contact H3LPRS — 5 Easy Ways to Reach Our Team
We believe that accessibility starts with us. If we ask communities to reach out for help, we have an obligation to make that reaching out as simple as possible. The five primary ways to connect with our organization are listed below, along with what each channel is best suited for and what you can expect in terms of response time. Choose the method that works best for you — we are ready to hear from you through any of them.
1. Email — The Fastest Way to Get in touch with us
For most inquiries, email is our preferred channel. Write to us at ops@h3lprs.org with your name, a brief description of your need or question, and the best way to follow up. Our operations team monitors this inbox every business day and aims to respond within 24 to 48 hours. For urgent requests related to technology access needs, indicate that clearly in your subject line and we will prioritize your message. Email is the most versatile way to reach out to our team because it gives you space to explain your situation fully and attach supporting documents.
Email works well for technology access requests, questions about our programs, volunteer inquiries, partnership proposals, donation coordination, media inquiries, and general questions. We read every email and respond personally — not with auto-replies. When you get in contact with our team by email, you hear back from a human being who understands your request.
2. Phone — Direct Human Support
To speak directly with a member of our team, call us at +1-385-999-0911. Phone calls are especially helpful for seniors, people with limited literacy, or anyone who prefers verbal communication. They are also useful for time-sensitive matters or for talking through a complex situation that is hard to explain in writing. Our phone line is staffed during regular business hours, and we return voicemails within one business day. When you connect with H3LPRS by phone, you speak with a real, knowledgeable person who is empowered to help you.
Our team members are trained to listen carefully, ask good questions, and connect you with exactly the right resource — whether that is a device, a training session, a volunteer, or a referral to another organization. We do not use automated phone trees for our primary support line. Calling us is straightforward and human from start to finish.
3. Online Contact Form
Our website includes a contact form that routes your message directly to our operations team. The form is a good option if you want to describe your situation in detail, specify which program you are interested in, or ask multiple questions at once. It also automatically captures basic routing information to help us respond efficiently. Look for the form on this page or navigate to our Get Involved page for program-specific inquiry options. The contact form is another seamless way to reach out to us without picking up the phone.
4. Postal Mail
H3LPRS accepts postal mail at our operations address. Written correspondence is appropriate for formal partnership proposals, legal notices, formal donation checks, and official organizational communications. Please allow five to seven business days for us to receive and process postal mail. For the current mailing address, email us at ops@h3lprs.org before sending, as our mailing address is subject to operational updates. If you need to get in touch formally in writing for legal or grant documentation purposes, postal mail is the appropriate channel.
5. Social Media
You can also reach our team and stay connected through our social media channels. Social media is great for general questions, sharing our mission with your network, following program updates, and learning about upcoming workshops and events. While we monitor our accounts regularly, we encourage you to use email or phone for any matter requiring a substantive or time-sensitive response, as social media response times vary. For privacy reasons, please do not share sensitive personal information through social media channels when you connect with our organization about sensitive program needs.
Office Hours and Response Times
Our team operates Monday through Friday, 9 AM to 5 PM Central Time. We observe standard federal holidays and post advance notice on our website and social media when we anticipate extended closures. During peak periods — late summer when school preparation drives high demand for devices, and January when tax filing season creates increased requests — response times may be slightly longer. Please be patient during these periods, and know that every person who chooses to get in touch with us will receive a personal response.
Here is what you can expect for each channel when you reach out to our team:
Email: Response within 24 to 48 business hours. Complex partnership inquiries may take up to 72 hours as we route them to the appropriate team member and develop a thoughtful response.
Phone: Voicemails returned within one business day. If you call during business hours, you should reach a team member directly. If all team members are occupied, leave a message and expect a callback the same day or the following morning.
Online Form: Same as email — responses within 24 to 48 business hours after you get in contact with our team through the form.
Social Media: We aim to respond to messages and comments within 48 to 72 hours, though this varies. For urgent matters, please use email or phone rather than social media when you need to connect with H3LPRS with time-sensitive information.
Postal Mail: Five to seven business days from receipt. If you have mailed something time-sensitive, we recommend sending a concurrent email notification so we can track it.
Reasons to Contact H3LPRS — We Are Here for All of It
People reach out to us for a wide range of reasons, and we welcome all of them. Below is an overview of the most common reasons people reach out to us and how we handle each type of inquiry. If your reason is not listed here, reach out anyway — if we cannot help directly, we will likely know someone who can. No one who takes the time to get in touch should go without a meaningful response and a clear next step.
Technology Access Requests
If you or someone you know needs a computer, laptop, or tablet but cannot afford one, our Technology Access Program may be able to help. We distribute refurbished devices free of charge to individuals and families who meet our program guidelines. When you reach our team about a device request, we will ask a few brief questions to understand your situation and determine eligibility. We process requests as quickly as device availability allows and communicate clearly about timelines throughout the process.
Device availability varies based on incoming donations and our refurbishment capacity. During high-demand periods we may have a brief waitlist, but we keep requestees informed. If you have a specific urgent need — a student whose school year has already started, a job seeker with an imminent interview — tell us when you connect with our organization so we can prioritize appropriately and do our best to help quickly.
Technical Support Inquiries
Many people have a phone, tablet, or computer but struggle to use it effectively. Our Technical Support Program provides one-on-one assistance to help people troubleshoot problems, set up accounts, connect to services, and build confidence with technology. If you need help with your device and do not know where to turn, please get in touch with us and we will match you with a trained support volunteer who can work with you in person or remotely. Technical support is available for setting up email, navigating government websites, installing essential apps, protecting against online scams, and much more.
Digital Literacy Training Enrollment
Our Digital Literacy Training workshops are offered on a rolling basis at community locations throughout our service area. If you want to enroll yourself or a group in an upcoming workshop, reach out to our team with the number of participants, any specific learning objectives, and your schedule preferences. We will match you with an appropriate session or, for groups of eight or more, we may be able to schedule a dedicated training at a location convenient for your group.
Our training curriculum is designed to meet learners where they are — from absolute beginners who have never used a computer to intermediate users looking to expand their skills for the job market. Workshop facilitators are patient and experienced. Sessions are offered in English and, where facilitators are available, in Spanish. When you get in contact with our team about training, we will take the time to understand your background and recommend the right starting point.
Volunteer Opportunities
If you want to give your time and skills to our mission, we would love to hear from you. H3LPRS relies on a dedicated volunteer corps to make our programs possible. We need people who can refurbish computers, provide technical support, facilitate training workshops, assist with administrative tasks, help with fundraising, and represent us at community events. When you connect with H3LPRS about volunteering, tell us about your skills, availability, location, and what kind of involvement interests you most.
Corporate volunteer days and group volunteer projects are also available — reach out to us to explore scheduling a team volunteer experience for your organization. You can also learn more on our Get Involved page. No specific background is required for many of our volunteer roles. Empathy, patience, and a commitment to helping others are the most important qualifications for the majority of what we do.
Partnership and Sponsorship Proposals
We are always open to partnerships that advance our mission. If you represent a business, foundation, government agency, school, faith organization, civic group, or other nonprofit, we would welcome a conversation about how we might work together. When you get in touch about a partnership, send a brief description of your organization, your goals, and your initial ideas for collaboration. We review all partnership proposals carefully and aim to respond within 72 hours. Even if we cannot pursue a formal partnership immediately, we maintain relationships and reach out when new opportunities arise.
Donations and Giving Inquiries
If you want to make a financial donation, donate a device, ask about our tax-exempt status, or explore legacy giving options, we are glad to help. For full details on every way you can support our work financially, visit our Donate page. If you have questions not answered there, email ops@h3lprs.org and a team member will respond promptly. For large or complex donations — stock gifts, wire transfers, estate gifts, or corporate matching coordination — please reach our team directly to speak with our leadership team.
Media and Press Inquiries
Journalists, documentary filmmakers, podcast producers, and other media professionals are welcome to connect with our organization for interviews, comments, data, and story support related to digital equity in Mississippi and beyond. We believe strongly in the power of storytelling to drive awareness and action on these issues. Please send media inquiries to ops@h3lprs.org with your name, outlet, the nature of your story, your deadline, and what specifically you need from us. Response time for media inquiries is typically within 24 hours of when you get in touch with us.
Speaking Requests
H3LPRS leaders are available to speak at conferences, community events, school programs, faith communities, and professional gatherings about digital equity, the digital divide, nonprofit innovation, and community technology programs. Speaking requests should be submitted at least three weeks in advance. When you reach out to our team about a speaking engagement, include the event date, location, audience description, and topics of interest. Our speakers bring both compelling data and human stories that make these issues real and motivating for any audience.
Our Organization Details
Donors, partners, grant makers, and government agencies often need specific organizational details to verify our credentials or complete required documentation. Here is the essential information about H3LPRS. If any document you need is not available here, simply get in contact with our team at ops@h3lprs.org and we will provide it within two business days.
Organization Name: H3LPRS
IRS Status: 501(c)(3) Public Charity
Employer Identification Number (EIN): 39-2463531
Headquarters: Pascagoula, Mississippi
Legal Registration: Sheridan, Wyoming
Primary Email: ops@h3lprs.org
Phone: +1-385-999-0911
Our Form 990 is publicly available and can be accessed through the IRS Tax Exempt Organization Search tool or by contacting us directly. If you need a copy of our IRS Determination Letter confirming 501(c)(3) status, our W-9, our Unique Entity Identifier (UEI) for federal grant purposes, or any other official organizational document, email ops@h3lprs.org and we will provide what you need. The National Digital Inclusion Alliance recognizes digital inclusion organizations like H3LPRS as essential community infrastructure, and we align our work with national standards for programs like ours.
What to Expect When You Contact H3LPRS
We want every interaction with H3LPRS to leave you feeling heard, respected, and helped. Our team is trained to listen carefully before offering solutions. We do not make assumptions about what you need or rush through conversations. Many people who connect with H3LPRS are in vulnerable situations — embarrassed about not having technology skills, worried about judgment for their financial circumstances, or unsure whether they qualify for our programs. We approach every contact with compassion and without judgment. When you reach out to us, you are treated with dignity regardless of your background or circumstances.
When you reach out for program services, you can expect us to ask a few basic questions to understand your situation. We do not require extensive documentation to access our programs, and we do not share your personal information with third parties except as required by law or grant reporting requirements. Our privacy practices are designed to protect your dignity and your data.
When you get in touch as a donor or partner, you can expect transparency and respect. We are not a hard-sell organization. We share information, answer questions, and follow up when appropriate — but we will not pressure you or make you feel obligated. Every relationship we build is grounded in mutual respect and shared commitment to the mission.
Staying Connected with H3LPRS
Even if you do not need our services or are not ready to give, staying connected with H3LPRS is valuable in itself. Our network includes advocates, volunteers, donors, community members, and allies who amplify our mission simply by staying informed and sharing our work. Sign up for our email newsletter to receive program updates, impact stories, event announcements, and digital equity news. You can subscribe through our website or request to be added to our list when you reach our team via email. We send newsletters monthly and we will never sell or rent your email address.
Follow us on social media to stay up to date on workshops, device distribution events, volunteer opportunities, and community partnerships. Sharing our posts is one of the simplest ways to expand our reach and help more people learn about the services we offer. Refer people in need to our programs — if you know a family that needs a computer, a senior struggling with their smartphone, or a job seeker who could benefit from digital skills training, tell them about H3LPRS and encourage them to connect with our organization directly. You can even reach out on their behalf if they are not comfortable doing so themselves.
Community Partnerships and Referral Network
H3LPRS does not operate in isolation. We are part of a broader ecosystem of organizations supporting the communities we serve. We maintain active referral relationships with social service agencies, schools, libraries, health clinics, workforce development programs, housing organizations, and faith communities throughout our region. If we receive an inquiry that falls outside our scope, we do our best to connect the individual with an organization that can help. When organizations and their clients get in touch with us about needs we cannot fill directly, we still treat them as a priority and do everything we can to point them in the right direction.
Conversely, we encourage other organizations to refer clients to us when those clients have unmet technology needs. If you work for or volunteer with an organization that serves low-income individuals, seniors, people with disabilities, immigrants, justice-involved individuals, or any population experiencing the digital divide at elevated rates, we would love to establish a formal referral relationship. Contact H3LPRS to discuss how a partnership might work and how we can make referrals simple and effective for both organizations and clients. Building this network is one of the most important things we can do to maximize our collective impact.
According to research from the U.S. Census Bureau, internet access and computer ownership remain strongly correlated with income, education level, and geographic location — which means the communities that need digital equity investments the most are often the communities least served by market solutions. Nonprofit organizations, government programs, and private sector partners all have a role to play. When your organization partners with H3LPRS, you become part of a solution that is bigger than any single organization. That multiplier effect is one of the most compelling reasons organizations across the region choose to contact H3LPRS and explore collaboration.
Frequently Asked Questions About How to Contact H3LPRS
What is the best way to contact H3LPRS for a device request?
Email ops@h3lprs.org with your name, a brief description of your need, and your location. We will respond within 24 to 48 hours to let you know whether we have devices available and what the next steps are. If you prefer to call, reach us at +1-385-999-0911 during business hours. Phone is also an excellent way to contact H3LPRS for device requests if you want to talk through your situation with someone directly.
I want to volunteer but I am not very technical. Can I still help?
Absolutely. While we always need technically skilled volunteers for device refurbishment and support work, we also need people who can help with logistics, outreach, administrative support, event coordination, and community engagement. Some of our most impactful volunteers bring empathy and communication skills rather than technical credentials. When you contact H3LPRS about volunteering, tell us what you are good at and what you enjoy, and we will find the right fit for your strengths.
How do I report a problem or concern about H3LPRS?
We take all feedback seriously, including critical feedback. If you have experienced a problem with our services, observed something that concerns you, or have a complaint about any aspect of our operations, email ops@h3lprs.org. We acknowledge all concerns within 24 hours of when you contact H3LPRS with your feedback and commit to investigating and responding substantively within five business days. We view feedback as a gift and an opportunity to improve.
Can I reach out to our team on behalf of someone else?
Yes. Social workers, family members, case managers, teachers, clergy, and other advocates frequently reach out on behalf of individuals who need our services. When you contact H3LPRS for someone else, explain the situation and your relationship to the person. We may need to communicate with the individual at some point in the process, but we welcome advocates as part of every client’s support network.
Does H3LPRS serve people outside of Mississippi?
H3LPRS is headquartered in Pascagoula, Mississippi, and our programs currently focus on the communities in our service area. However, our mission is national in ambition and we are working to expand our reach over time. If you are outside our current service area and need digital access resources, we encourage you to check with your local library or search for digital inclusion organizations near you. We are also happy to share program models and best practices with organizations looking to replicate our approach in other regions. To explore this, contact H3LPRS directly and ask about our replication resources.
How do I find out about upcoming workshops and events?
Sign up for our email newsletter, follow our social media accounts, and check our Programs and Services page regularly. We post events as soon as they are scheduled and send reminders as events approach. You can also call or email us at any time to ask about the current event calendar. It only takes a moment to contact H3LPRS and ask what is coming up in your area or for your group.
Is there a waitlist for program services?
During high-demand periods, there may be a brief waitlist for device distribution. Training workshops also fill up, though we add sessions when demand exceeds capacity. When you contact H3LPRS about any program, we will give you an honest timeline and keep you informed of any changes. We do our best to accommodate everyone who needs our services and appreciate the patience of those who wait.
We Are Here for You — Contact H3LPRS Today
The decision to reach out is the first step, and we make that step as easy as possible. Whether you are looking for help, looking to help, or somewhere in between, we want to hear from you. The team at H3LPRS is made up of people who genuinely care about closing the digital divide and building a more equitable future for everyone — especially the families and individuals who have been excluded from the digital economy for too long. When you choose to contact H3LPRS, you are connecting with people who take that connection seriously.
Digital access is a social justice issue. It determines who can apply for jobs online, who can access telehealth, who can help their children with homework, who can access government services, and who can participate fully in civic life. H3LPRS exists to make sure that no one falls through those gaps, and we need a community of supporters, partners, clients, and advocates to make that possible.
So reach out. Email us at ops@h3lprs.org. Call us at +1-385-999-0911. Fill out a form on our website. Visit our About page to learn more about who we are. Browse our Programs and Services page to understand what we offer. And when you are ready to take the next step — as a client, donor, volunteer, or partner — contact H3LPRS and let us help you find your place in this work.
We look forward to every message we receive. Every conversation has the potential to change a life, and every person who chooses to contact H3LPRS becomes part of the solution to one of the most important equity challenges of our time. In a world where nearly everything runs through a screen, the digital divide is the divide that touches every other divide. Together, we can close it. The first step is simple — contact H3LPRS today and let us begin.